Chat for iMIS - Customer Service for Millennials

Date: Wednesday, February 22 2017

You've heard the numbers – Millennials will give you ONE opportunity to prove your value to them. If they can't find what they need immediately, that opportunity may be GONE.

Discover what one association has done to solve this pressing customer service need by implementing technology that Millennials prefer over phone calls. Byron Patterson of JCAPHO will walk us through how they have implemented online chat to provide immediate help at the instant the member or prospect is on the site trying to gain access.